Todd McCartney

President of Velocity Business Solutions

Meet Todd McCartney, the visionary President of Velocity Business Solutions, a trailblazing figure in the credit card processing industry.

Todd’s remarkable journey began at the young age of 19 when he founded the company in 1999. With a relentless drive and a passion for innovation, he propelled Velocity Business Solutions to the forefront of the market, revolutionizing the way businesses handle their transactions.

Hailing from the scenic Northwest, Todd’s roots run deep in the region where he spent over four decades cultivating his expertise and fostering invaluable connections. In pursuit of new horizons, Todd made a bold move to Florida, strategically expanding the company’s footprint and opening new avenues for growth.

Beyond his role as a dynamic business leader, Todd finds joy in his roles as a devoted husband and father to two wonderful children. His household is a lively one, shared with two cats and a loyal dog who add a touch of warmth to their family dynamics.

At Velocity Business Solutions, Todd’s commitment to giving back is evident in their unwavering support for veterans and their steadfast dedication to the local community.

Through various initiatives and partnerships, the company actively contributes to causes that uplift those who have served and empower the neighborhoods they operate in.

Client Care Department

Jimmy Drummound

Client Care Manager

Jimmy leads our Client Care team with a deep commitment to service, accountability, and long-term client success. This department is responsible for maintaining and nurturing client relationships beyond the point of sale. From onboarding check-ins and troubleshooting to proactive outreach and account optimization, Jimmy’s team ensures every client feels supported, heard, and valued. Their mission: to turn every interaction into an opportunity to build trust and deliver value. Jimmy brings a unique blend of empathy and efficiency, ensuring that each team member embodies the Velocity standard of care. Under his leadership, Client Care has become a critical pillar of our client retention and satisfaction strategy.

Implementation Department

Ashley Whitebird

Director of Implementation

Ashley heads the Implementation team with precision, focus, and a deep understanding of what it takes to execute seamless service rollouts. Her department is responsible for onboarding new clients, integrating our marketing tools and services, and ensuring a smooth handoff from Sales to Support. Ashley’s team makes sure everything works as promised and fast. With an eye for detail and a process-driven mindset, Ashley ensures that each implementation is tailored to meet the specific goals of the business, laying the groundwork for lasting success.

Compliance & Human Resources

Raymond Contreras

Compliance Manager & HR

Raymond oversees two vital functions at Velocity: internal compliance and team operations. On the compliance side, he ensures we adhere to all legal, regulatory, and ethical standards across our product offerings and internal processes. On the HR side, Raymond fosters a workplace culture centered on transparency, respect, and high performance. He’s passionate about people, making sure we have the right ones in the right roles, and that they’re supported to thrive. From policy development and risk mitigation to recruitment, conflict resolution, and team building, Raymond’s department ensures we run as effectively internally as we do externally.

Accounting Department

Stephanie Whitebird

Director of Accounting

Stephanie leads the Accounting department with a strong commitment to accuracy, transparency, and financial integrity. Her team handles all internal financial operations including payroll, vendor management, invoicing, reporting, and budgeting. Stephanie ensures that every dollar is accounted for and that Velocity maintains a clear financial picture that supports confident decision-making. With a sharp eye for detail and a proactive approach, Stephanie helps keep our business financially sound and operationally efficient, making sure both our team and our clients are set up for long-term success.