Before you cancel, here are a few things to consider:
The grass is not always greener on the other side. Give us a chance to resolve the issue, whatever it may be.
If it has been an interaction or conversation with your sales representative or a support team member, please ask for a supervisor so we may attempt to resolve the issue as quickly as possible. Velocity is a company that takes customer service very seriously, and we want the opportunity to prove so to you.
If it is your rates, we have a meet or beat guarantee, and we have many different rate structures to choose from. It is possible that your current rate structure is not the best plan for you. We can work together to find a solution.
If this is equipment related, we offer over 200 different pieces of equipment and Point-of-Sale systems. Let’s find the right one for you.
If another company is promising you better rates, send them to us and we will match them, without the pain of having to switch to another processor.